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Configuring incoming call routing

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The Advanced Telephony Connector allows making outgoing phone calls and receiving incoming phone calls via the Circuit application using your work phone number.

By default, incoming phone calls will ring on all of your Circuit clients and desk phone. On no answer, after a set time, they will be routed to your alternative device, if you have specified one. You can change this default setting and have all incoming phone calls be routed directly to your desk phone or alternative device, if you know, for example, that you will be on this phone for a certain period of time.

  1. Navigate to Settings > Telephony.
  2. Then:

    • On the web client and Desktop App, locate the Incoming call routing section.

    • On the iOS mobile client, tap Incoming call routing.

    • On the Android mobile client, tap Incoming call routing and, then, Send incoming calls to.

  3. Specify how incoming calls to your work number will be routed to your devices by choosing one of the following options:

    • Default routing (this is the default option)

      Incoming calls go through the default routing sequence, as described above.

    • Desk phone

      Incoming calls will be routed directly to your desk phone. You can still answer them on your Circuit clients.

    • Alternative number

      Incoming calls will be routed directly to your alternative device. You can still answer them on your Circuit clients.

      Note:

      The option to route your incoming calls directly to your alternative device is only available if you have specified an alternative number.

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