Managing routing rules

As an administrator you can create one or more routing rules to route and distribute phone calls made through Circuit, based on the origin and the destination phone number.

1. On the web client or Desktop App, click your user name and then click Administration.
2. Click the Telephony tab.
3. Navigate to Manage settings and routing rules area.
4. To add a new routing rule:
   1. Fill in the Origin Regular Expression and the Destination Regular Expression fields.
      Note:

      An empty field corresponds to any phone number.

   2. Select the Application the rule should apply to.
   3. Choose one or more of the Connectors each rule should use.
   4. To add more rules click Add Rule and a new entry will be displayed.
5. To modify a routing rule, select the rule you want to edit and, then, update it as required.
6. To delete a routing rule, click Delete to the right of the rule.
7. To change the order of a routing rule, hover over the rule that you want to move, then select the down or up arrow and move the rule.
8. To test the routing rules you have defined:
   1. Enter a phone number in the Origin and one in the Destination field.
   2. Choose the application (Phone call or Dial-out).
   3. Choose Include Status, if the status of the telephony connectors is taken into account or Ignore status otherwise.
   4. Click Save and Test.

      Matched rules are displayed with a green tick indicator and non-matched rules with a red-marked indicator. The first matched rule is then one that will be applied.

      Note:

      Rules are ordered from highest to lowest priority by their order in the table. You can create up to 200 routing rules.

      Note:

      Any change in the routing rules table is automatically saved when you click the Save and Test button, or when you navigate to another area within Circuit (other than the Telephony tab).