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Pushing an ongoing phone call to desk phone or alternative device

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Prerequisites:

  • The Advanced Telephony Connector is setup and enabled to allow Circuit users to make and receive phone calls through the Circuit application.

  • You are on an ongoing phone call.

To push an ongoing phone call to your desk phone or alternative phone (e.g., mobile) that you have previously set through Settings > Telephony > Alternative number:

  • On the web client or Desktop App, select the arrow next to the Push button and then click Desk phone or Alternative number.

  • On the iOS mobile client, tap to the bottom-right corner of the phone action bar and, then, tap Push call to Desk or Push call to Alternative number.

  • On the Android mobile client, tap to the bottom-right corner of the phone action bar and, then, tap Push call to Desk or Push call to Alternative number.

Note:

If you have not set an alternative number, you can only push the ongoing call to desk phone.

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