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Making a second parallel phone call

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Prerequisites:

  • The Advanced Telephony Connector or the OpenScape Business Connector is setup and enabled to allow Circuit users to make and receive phone calls through the Circuit application.

  • You are on an ongoing phone call.

To make a new phone call, while already in a phone call, proceed as follows:

  1. On the web client and Desktop App:
    1. Click the icon on the call action bar.
    2. Enter a phone number or the name of the person you want to call on the new Phone calls conversation header that appears.
    3. Click Call when you finish typing or hover over an existing phone number from the ones suggested and click .
  2. On the iOS mobile client:
    1. Tap the back arrow (<) on the top left corner of your screen to exit the call view.
    2. Tap the Phone calls conversation in the conversation selector to open it.

      The Phone calls conversation view displays the call history, i.e. the list of names and/or numbers of all callers or callees recently contacted via telephone numbers.

    3. If you see the phone number or the name of the person you want to call listed in the call history, tap on it to start the phone call.
    4. If you cannot see the phone number or the name of the person you want to call listed in the call history, tap Search below the conversation header and enter the name or number into the text box. As soon as you start typing, the search results are displayed in the results list. Tap on the number in the results list to start the phone call.
    5. To just dial a phone number you know, tap Dial below the conversation header, enter the phone number you want to call using the dialpad and tap .
  3. On the Android mobile client:
    1. Tap the ellipsis (…) icon on the call action bar and select New Call.

      The New call view displays the call history.

    2. If you see the phone number or the name of the person you want to call listed in the call history, tap on it to start the phone call.
    3. If you cannot see the phone number or the name of the person you want to call listed in the call history, tap and enter the name or phone number in the text box that appears in the conversation header. Tap on the name or number in the results list to start the phone call.
    4. To just dial a number you know, tap the dialpad icon , enter the phone number you want to call and tap .
The first, active call is put on hold and the second one is initiated.

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