ATC users: Setting up your Advanced Telephony Connector in Circuit

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The Advanced Telephony Connector allows making outgoing phone calls and receiving incoming phone calls via the Circuit application using your work phone number.

By default, incoming phone calls will ring on all of your Circuit clients and desk phone. On no answer, after a set time, they will be routed to your alternative device, if you have specified one. You can change this default setting and have all incoming phone calls be routed directly to your desk phone or alternative device, if you know, for example, that you will be on this phone for a certain period of time.

If the default option is chosen, you can further specify how new incoming calls will be treated while you are busy on a phone call. You can have these calls continue default routing, get a busy signal, go to your voicemail or alternative number.

You can also set up call forwarding if you want to redirect your phone calls to another person when you are out of the office or unavailable.

The initial setup of the Advanced Telephony Connector is done by your administrator. All additional settings of your Advanced Telephony Connector can be done by you. For more information, please refer to:

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