How do I resolve issues with poor sound quality?

Last updated:

There are several factors that can result in poor sound quality when using Circuit.

  • Background noise – When using Circuit in an office environment, try to find a quiet location and keep the microphone away from other sources of noise.

  • Echo – An echo can be introduced by any of the participants in a conversation and is typically caused by external speakers and the microphone when the speaker volume is too high. To resolve this issue, lower the speaker volume or move the speakers and microphone further apart from each other.

  • Distorted sounds – Distorted sounds are typically caused by the quality of the connection and bandwidth issues. For more information, see “How do I resolve connectivity issues?”

  • Poor network quality – Poor network quality can adversely impact the audio quality of your call. For more information, see “How do I resolve connectivity issues?".

For best results, use a high-quality headset with a noise cancelling microphone. If you still experience sound quality issues, you can mute your microphone when listening and unmute your microphone when speaking. Circuit also allows any participant in a conversation to mute another participant.

6 people found this useful.
Me too / Not at all