How do I resolve connectivity issues?
Network quality affects the audio/ video quality of your call to a great extent.
Circuit measures the quality and performance of your network connection while you are one a call and pops up a notification in case of poor network quality. The notification appears in the top-middle area of the call view and provides you with the following options:
Turn off incoming video, if you are on a video call
Switch to dial-in, if you are on an audio conference on your Circuit mobile client
Dismiss the notification.
You can do the following to improve your network and call quality:
If you are using a Wi-Fi connection, check the signal strength and move to a location with a better signal or switch to a wired LAN connection. If using Wi- Fi from a mobile device, consider switching to the mobile network.
Ensure that other Internet traffic, such as file downloads or streaming services, are not using the same connection.
Ensure that your computer is not engaged in other CPU intensive operations.
If you are on a video call, consider turning off incoming video as follows:
If the notification for "network quality issues" is shown, click Turn off on your web client and Desktop App or swipe the notification on your mobile client.
Alternatively or otherwise, click or tap the ellipsis (…) icon in the call action bar and select Turn off incoming video.
If you are on a audio conference on your Circuit mobile client, consider switching to dial-in as follows:
If the notification for "network quality issues" is shown, swipe the notification.
Alternatively or otherwise:
Tap the ellipsis (…) icon in the call action bar and select Dial-in.
Tap OK to confirm.
Select a number from the list of dial-in numbers on the pop-up that appears.
Ensure that your connection supports sufficient bandwidth. In a corporate LAN environment, the network must be adequately sized according to anticipated Circuit use. This will require the involvement of your IT department.
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