What can I do when the call quality is low or poor
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If the call quality indicator is low (one bar) or poor (no bars) you can try the following:
- If you are using a WiFi connection, move to an area with better network connection, or switch to another network. If the problem persists, contact your system administrator to troubleshoot the network. Click or tap on the bars to show detailed call statistics that may help the system administrator diagnose the issue.
- If you are using a smartphone with data (cellular connection), move to an area with better cellular reception. For conference calls, you may also switch to the dial-in number available in the conversation details screen. Video or screenshare is not supported throiugh dial-in.
- If you are using a wired network, contact your system administrator to troubleshoot the network. Click or tap on the bars to show detailed call statistics that may help the system administrator diagnose the issue.
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