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Can I call an offline user in Circuit?

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Yes, you can call a user who is offline in Circuit. If you start a direct call with a Circuit user and the user is offline then you are offered to call the user directly to the phone number.

Prerequisites:

A telephony connector is configured for you and the user you want to call.

You and the user you want to call.must have a phone number assigned to their profile.

  1. Once you click on the call button in a 1-to1 conversation and the user is offline you are offered to continue the call in the user's phone number.
  2. Click on Call phone button on the pop-up window and you will be redirected in the Phone calls conversation of the telephony connector.

    The phone number of the user is automatically filled in the box below the Phone calls conversation header.

  3. Click on Call button to initiate the call.
Note:

If both users do not have a telephony connector configured or phone numbers assigned to their profile then you are redirected to voicemail.

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