How to configure Gigaset N670/N870 IP PRO for use with OpenScape Cloud

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Tested model(s):
  • Gigaset DECT Series N670 IP PRO with the supported DECT handsets, e.g. SL750H PRO or R650H PRO
  • Gigaset DECT Series N870 IP PRO with the supported DECT handsets, e.g. L750H PRO or R650H PRO
The devices have been tested with OpenScape Cloud with the following firmware versions:
  • Gigaset N670 IP PRO → V2.24.0
  • Gigaset N870 IP PRO → V2.26.0

The instructions provided below are likely valid for other firmware versions and devices but Unify will not validate it.

A 3rd party device configuration should be done by your ICT service partner or company administrator. Support from Unify for 3rd party devices is restricted to provide a generic configuration of OpenScape Cloud so that a device can be connected, and to operate the Cloud solution. If you have issues when setting up a 3rd party device, including its connection to OpenScape Cloud, or with its features and functions, please contact your 3rd party device supplier.

Prerequisites:
  • The Wi-Fi network is available and working.
  • A computer is connected to the local network, having a standard web browser, so as to configure the telephone system via the base station’s web interface.
  • The Gigaset N670/ N870 IP PRO base station is connected to the Local Area Network and system administrator knows its IP address.

  • Users who will be using a handset connected to Gigaset N670/ N870 IP PRO base station are assigned a phone number and desk phone via Circuit by an OpenScape Cloud tenant administrator.
  • Make sure you have the following SIP information:

    • SIP digest authentication credentials for every user who will be using a handset connected to the base station, i.e. SIP User ID and password of each endpoint entry.

    • SIP server address and port.

    SIP information and certificate is obtained in self service from Circuit domain administrators who need to navigate to Administration > Cloud telephony and then select the users who will be using the handsets.

  • Make sure you have the necessary certificate for establishing a secure TLS connection to OpenScape Cloud: RootCA.pem.

  • Make sure you have another necessary certificate and its private key. This is not used for the connection to OpenScape Cloud, but between the handsets and the base. As a system administrator you can e.g. create a server certificate and a private key using the following command in a Linux server: openssl req -newkey rsa:2048 -nodes -keyout key.pem -x509 -days 365 -out server.pem. Alternatively you can obtain a shared certificate and key from our onboarding team contacting to the following e-mail: OSC-Provisioning@atos.net.
  • Make sure you have a CLM and a CLA running with the necessary licenses available and assigned to the Gigaset N670/ N870 IP PRO solution.

To configure Gigaset N670/ N870 IP PRO for use with OpenScape Cloud, perform the following steps:

  1. Connect the Gigaset N670 or N870 IP PRO DECT base station to the network and power source.
  2. Log on to Gigaset N670/ N870 IP PRO web interface:
    1. Open a web browser on computer located in the same network as the base station and enter its IP address in the address field: http://base station's_ip_address. The base station’s web page will open.
    2. Enter the required credentials in the User name and Password fields.

      The default credentials are:

      • User name: admin

      • Password: admin

    3. Click Login.
  3. Reset the device to its factory defaults, if it has residual settings from previous configurations:
    1. Navigate to SETTINGS > System > Reboot and reset.
    2. Select the preferred device to reset from the list.
    3. Click Reset to and wait the device to reset to factory settings.

    If you cannot perform a software reset, follow the instructions of the device’s manual to perform a hardware reset.

  4. If you want to configure the IP address manually via your base station’s web interface do the following:
    1. Navigate to SETTINGS > Network > IP/LAN.
    2. From the Network Type drop-down list, select IPv4.
    3. In the IP address type field, select Static.
    4. Enter values in the IP address.
    5. Enter Subnet Mask.
    6. Enter Standard gateway.
    7. Enter Preferred DNS.
    8. Click Set.
  5. Do the following steps to install the RootCA.pem certificate on the base station you want to register to OpenScape Cloud:
    1. Navigate to SETTINGS > System > Security .
    2. Click Browse next to Import local certificate.
    3. On the File Upload dialog that opens, locate and select the RootCA.pem certificate you obtained from a Circuit domain administrator and stored on your local computer, and click Open.
    4. Import the certificate to the base station.
  6. Do the following steps to install a server and a private key certificate on the Gigaset N670/ N870 IP PRO:
    1. Navigate to SETTINGS > Telephony > VoIP.
    2. Click Browse next to Certificate.
    3. On the File Upload dialog that opens, locate and select the server.pem certificate your administrator created and stored on your local computer, and click Open.

      The server certificate is imported to the base station.

    4. Click Browse next to Private key.
    5. On the File Upload dialog that opens, locate and select the key.pem certificate your administrator created and stored on your local computer, and click Open.

      The private key is imported to the base station.

  7. To configure the telephony server profiles:
    1. Navigate to SETTINGS > Provider or PBX profiles.
    2. Click on next to the server profile you want to change.
    3. In the Domain and the Proxy server address field, enter the SIP server address you obtained from a Circuit domain administrator.
    4. In the Proxy server port field, enter the SIP port of the SIP Server you obtained from a Circuit domain administrator.
    5. Set Transport protocol to TLS.
    6. Set SRTP options section to Secure Real Time Protocol.
    7. Click Set.
  8. To register a handset device to the base station, do the following steps:
    1. Navigate to SETTINGS > Mobile devices > Administrator.
    2. Click to create a new phone subscriber.
    3. In the RegStatus field, select to Register.
    4. In the Authentication Code (PIN) field, enter a code manually or generate one by clicking on Generate random PIN button. The PIN you entered will be used with the DECT network.
    5. In the Authentication name field, enter the User ID you obtained from a Circuit domain administrator for each entry.
    6. In the Authentication password field, enter the SIP authentication password you obtained from a Circuit domain administrator for each entry.
    7. In the Username field, enter the User ID again.
    8. In the Display Name field, enter the name you want to appear on the handset display. It is recommended that you enter the full name of the user who will be using the handset as First Name <space> Last name.
    9. in the VoIP provider section, select a configured VoIP PBX/ provider from the list.
    10. Click Register now.
    11. Click Set.
  9. Configure a handset to connect to the base station:
    1. Power on the handset device.
    2. Press the right arrow of the home button.
    3. Select Settings > OK.
    4. Press Registration > OK.
    5. Press Register Handset > OK.
    6. Select the default base (Base 1) for the connection and click OK.
    7. Insert the PIN you entered while configuring the base station to manage the communication between the base station and the handset, and press OK.
    8. Wait for the handset to register.

The Gigaset N670/ N870 IP PRO is now configured for use with OpenScape Cloud.

 

Validation

You can verify that the Gigaset N670/ N870 IP PRO is successfully registered to OpenScape Cloud from the web interface, as follows:

  • Navigate to SETTINGS > Mobile devices > Administrator and check the status of the connection in the SIP column. The base stations’ column that is configured should be checked.

You can verify that the handsets are successfully registered to the Gigaset N670/ N870 IP PRO base station from the web interface as follows:

  • Navigate to SETTINGS > Mobile devices > Administrator and check the registration status of the handsets you have previously configured in the DECT column. The status should be Registered.

If a base station or a handset is not successfully registered, please check the settings and network connection.

Further Information

The following functionality has been tested:
  • Answer incoming call, reject incoming call, accept call, dial a number, do blind transfer, consultation call and warm transfer, merge calls/conference, send DTMF, hold and resume a call, show SIP display name on the phone, hunt groups, long duration calls, toggle between calls.

  • The following functionality has been tested with Circuit client in remote call: move call between phone and Circuit client(s), i.e. pull call from phone to Circuit client and push call from Circuit client to phone, answer incoming call, make a call, merge calls, transfer calls, consult, and hold and resume a call via Circuit.

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